Frequently Asked Questions
Everything you need to know about your Simone Pérèle experience.
How do I find my correct bra size?
We recommend using our online Fit Guide or visiting a boutique for a professional fitting. Since French sizing may differ from international standards, please refer to our detailed size conversion chart on each product page.
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days. Free standard shipping is available on orders over a specific threshold.
What is your return policy for intimate apparel?
For hygiene reasons, items must be returned in their original condition, unworn, unwashed, and with all tags and protective stickers attached. Returns are accepted within 30 days of purchase.
How should I care for my Simone Pérèle lingerie?
To preserve the delicate lace and embroidery, we recommend hand washing in cold water with a gentle detergent. If using a machine, always use a wash bag on a delicate cycle and never tumble dry.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Apple Pay and Klarna for flexible financing.
Can I modify or cancel my order after it has been placed?
Once an order is confirmed, it is processed quickly to ensure fast delivery. Please contact our Customer Service team immediately; however, we cannot guarantee changes once the order has reached the shipping stage.